Step #1 - Uploader Installation

Step #1 - Uploader Installation

Start here if your account is brand-new.
Installing our uploader software is the first step to populating your channel with video content and begin preparing for launch.  
Please watch the full video tutorial before installing the uploader to avoid issues caused by improper installation. 

Quick summary:
  1. Download the uploader software for your computer

  2. Download Java for your computer
  3. Install Java
  4. Open the TvStartup uploader  (and make sure you click " more info" >
    "open anyway
    " if using Windows and you get a firewall popup message,
    or for Mac users allow permission from System Preferences to open software from an unidentified developer.
  5. Enter your login credentials
  6. Add video file(s), assign titles, descriptions and optionally custom thumbnails
  7. Wait for the encoding and uploading processes to finish
  8. Find the videos in the "List Videos" section of your dashboard once completed
  9. TIP:  Use the recovery feature as needed to recover videos if your connection drops during upload or for any similar circumstance where an upload fails to complete.
  10. TIP:  Clear your .tvstartupmedia folder located on your "C:" drive periodically to free up hard disk space.  
  11. IMPORTANT NOTE: Supported formats are .MP4 and .MOV. Other MPEG based formats may also be compatible. Other video formats are not officially supported and may fail if attempted.

    Live Chat

    Use the Live Chat button found in the bottom right corner of our Help Desk to connect with our technical support staff for assistance with any issues or questions regarding your project or using our software. 
      • Related Articles

      • Step #3 - Using Video-On-Demand Categories

        Next, explore how to use the VOD Categories section of your Channel Manager dashboard to organize your uploaded videos into categories display on your apps. ​ Summary: Create new VOD Categories using the "Create VOD Category" button at the top left   ...
      • Video Title and Description Character Limitations

        When entering in the title and description of your videos you want to make sure you stay within the character limit. In this video, we show you what the character limits are for your Video Titles and Descriptions. Summary and tips: In your channel ...
      • Step #2 - Introduction to the Channel Manager Dashboard

        In this video we cover getting started with your Channel Manager dashboard, and take an in-depth look at demonstrating how to use the "List Videos" section. Quick summary: If you're accessing your account for the first time, request scheduling on the ...
      • Step #9 - How-To Change Your Account Password

        In this video we demonstrate step-by-step how to change the password on your account. ​ Summary and tips: After logging to your account, navigate to the options menu of your account   Select "Change Password"   Type your new password   Save the ...
      • Step #4 - How-To Create and Schedule Playlists

        Here we take a detailed look at using the Create/Schedule Playlists section. We will show you how to setup and schedule playlists, along with important tips you need to know. ​ Summary: Create and Schedule Playlists from the Manage/Create Playlists ...