Frequently Asked Questions

Frequently Asked Questions

• Do you have examples of splash videos that TvStartup's design team have created?
• Can I use my own ads within my Channel?
• What is the difference between a template-based website versus a custom website?
• I have requested changes to my Public Roku channel, why don't I see the changes?
• How do I get Closed Captioning for my Channel?
• What is an Overhang Logo?
• How does Bandwidth and Storage usage work?
• Why can't I find my Roku Channel?
• My email no longer works after pointing my domain to TvStartup Servers
• What is the correct size for the Roku Poster Image?
• How do I update/change my card info for my subscription?
• My Roku Channel is a paid subscription channel why does it say "free" when downloading my channel?
• What is the correct size for my Splash Video to be submitted for my channel?
• Do you have an example of a channel on all the platforms that you offer?
• What are the available categories I can select for my Roku Channel?
• How much does it cost if I go over my allotted amount of storage space or bandwidth?
• How do I pause or cancel my TvStartup account?
• How do I get paid subscription on my channel?
• What is the recommended size for thumbnails for my videos?
• Do I need a splash video to complete my channel?
• What is the correct size for my logo to be submitted for my channel?
• What countries do Roku cover?
• How do I change my password?
• Do I need a Roku account to preview my Roku Channel?
• Where can I find content for my Channel/Network?
• What is the best video format for my content that I want to upload to my channel manager?
• How long does it usually take to get my Roku Channel Public?
• How do I qualify for Ad Injection?
• Can TvStartup create a logo and splash video for my channel?
• How much video content should I have on my Channel to start with?
• What do your website templates look like?