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Frequently Asked Questions
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Help Center
Frequently Asked Questions
Tutorial Videos
Frequently Asked Questions
Troubleshooting
Staff Knowledge
Frequently Asked Questions
Frequently Asked Questions
Do you have examples of splash videos that TvStartup's design team have created?
Can I use my own ads within my Channel?
What is the difference between a template-based website versus a custom website?
I have requested changes to my Public Roku channel, why don't I see the changes?
How do I get Closed Captioning for my Channel?
What is an Overhang Logo?
How does Bandwidth and Storage usage work?
Why can't I find my Roku Channel?
My email no longer works after pointing my domain to TvStartup Servers
What is the correct size for the Roku Poster Image?
How do I update/change my card info for my subscription?
My Roku Channel is a paid subscription channel why does it say "free" when downloading my channel?
What is the correct size for my Splash Video to be submitted for my channel?
Do you have an example of a channel on all the platforms that you offer?
What are the available categories I can select for my Roku Channel?
How much does it cost if I go over my allotted amount of storage space or bandwidth?
How do I pause or cancel my TvStartup account?
How do I get paid subscription on my channel?
What is the recommended size for thumbnails for my videos?
Do I need a splash video to complete my channel?
What is the correct size for my logo to be submitted for my channel?
What countries do Roku cover?
How do I change my password?
Do I need a Roku account to preview my Roku Channel?
Where can I find content for my Channel/Network?
What is the best video format for my content that I want to upload to my channel manager?
How long does it usually take to get my Roku Channel Public?
How do I qualify for Ad Injection?
Can TvStartup create a logo and splash video for my channel?
How much video content should I have on my Channel to start with?
What do your website templates look like?