Frequently Asked Questions
What is the correct size for the Roku Poster Image?
The correct size for the Roku Poster is 540x405 pixels in JPEG/JPG format.
Do you have examples of splash videos that TvStartup's design team have created?
Please see the video below to see some of the splash videos we have created.
What is the correct size for my Splash Video to be submitted for my channel?
We recommend your Splash Video to be 5 to 10 seconds, 1920x1080, 3.5MB or less in size and in MP4 format. Below is an example:
What is the correct size for my logo to be submitted for my channel?
We recommend your Logo to be 1920x1080 with a transparent background and in a PNG format. Below is an example of what we recommend and do not recommend.
Do I need a Roku account to preview my Roku Channel?
Yes, to view your Roku channel you must have an existing Roku account and have it linked to a Roku device. If you currently don't have a Roku account please see this link: https://support.roku.com/article/115015595647
What is an Overhang Logo?
An overhang logo is a graphic image that is placed on the top portion of your Roku Channel. This image resolution is 1280x90 pixels. Please see the image below.
What is the difference between a template-based website versus a custom website?
Please review the image below for more information: NOTE: Anything not covered in the green checkmark list is considered custom work. If you have any further questions concerning what is considered a custom website please email support@tvstartup.com ...
How does Bandwidth and Storage usage work?
Under the dashboard page of your TvStartup account, you will see bandwidth and storage usage and overages tracked in a report, updated daily. Bandwidth usage corresponds to CDN bandwidth used to stream video to viewers of your channel. Storage usage ...
Do you have an example of a channel on all the platforms that you offer?
Yes, the channel is called FilmFliks. Please see the links below: Website: http://filmfliks.tvstartup.com/ Roku: https://channelstore.roku.com/details/c8fdbc67272746a3b625104cec7b67ac/filmfliks Fire TV: https://www.amazon.com/gp/product/B095L31QCD ...
My email no longer works after pointing my domain to TvStartup Servers
After pointing your domain to TvStartup Servers and your email no longer works please email the MX Records of your Domain Hosting Company (ex. GoDaddy) to support@tvstartup.com.
What are the available categories I can select for my Roku Channel?
Please review the image below as these are the categories available for Roku Channels.
How do I get Closed Captioning for my Channel?
We don't offer automatic closed captioning for your video content, but we do support subtitles (.SRT Files). If you will like to use subtitles for your videos, please contact support@tvstartup.com so we can activate that feature on your TvStartup ...
I have requested changes to my Public Roku channel, why don't I see the changes?
Any changes to a Public Roku Channel will have to be re-submitted and republished to Roku for updates and will take a minimum of 3 business days to take effect. You will be emailed a new Publishing date that Roku has sent for when the new updates ...
Why can't I find my Roku Channel?
IF YOUR CHANNEL IS IN PRIVATE MODE: - You will need a preview link provided by TvStartup to view your channel. Once you receive your preview link please follow the video in this link to view your ...
What is the best video format for my content that I want to upload to my channel manager?
- Video Format: MP4 - Video Size: 1920 x 1080 pixels - Videos uploaded should have the same consistent Frames Per Second (FPS) for example 30FPS / 24FPS - Videos uploaded should have the same consistent Bitrate for example 4,000kbs
How do I update/change my card info for my subscription?
To update or change your card information please contact our billing department via email (billing@tvstartup.com).
How do I pause or cancel my TvStartup account?
To pause or cancel your TvStartup account please contact our billing department (billing@tvstartup.com)
How long does it usually take to get my Roku Channel Public?
Once you give us the approval of your Roku channel we will submit it to Roku to go Public. This process usually takes 2-3 business days, then it usually takes 12-24 hours for your channel to be propagated in Roku's search system. Please note that ...
Can TvStartup create a logo and splash video for my channel?
Yes, we have an in-house design team that can create your Logo and Splash Video, but you must be an existing customer. To order our Channel Branding Package please see this link: https://tvstartup.com/channel-branding-service/
How do I get paid subscription on my channel?
In order for us to add a subscription to your channel, we will need these requirements below: -Domain name (no WIX) along with the Hosting login credentials -Payment Gateway (Paypal Business Account, Authorize.net, or Stripe) -How much you want to ...
My Roku Channel is a paid subscription channel why does it say "free" when downloading my channel?
Your channel is free to download and install but accessing the video content of the channel no one will be able to unless they are a subscribed member of your channel and log in using their credentials when they signed up through your website.
Can I use my own ads within my Channel?
Yes, you can insert your own ads into your channel. - To insert your own ads into your Livestream you will have to upload the video ads to your channel manager, add them to your playlists, and then place the videos in the order you want them to show ...
How much does it cost if I go over my allotted amount of storage space or bandwidth?
Every month your account has an allotted amount of 500GB of storage space and 500GB of bandwidth. If you go over that amount the cost will be 10 cents per Gigabyte. If every month you are going over the allotted amount of storage space or bandwidth ...
Do I need a splash video to complete my channel?
No you do not need a splash video to complete your channel, but we will need a logo.
How much video content should I have on my Channel to start with?
We recommend having at least 4 to 8 hours of video content this way your playlist can repeat and cover a 24 hour period. For example if you have 4 hours of video content your playlist can repeat 6 times and cover 24 hours.
Where can I find content for my Channel/Network?
TvStartup is not a content aggregation service, so we do not currently offer a specific selection of content to be used on channels we host. We are instead a technology platform providing the CDN and hosting infrastructure for your channel, ...
How do I qualify for Ad Injection?
Your channel must reach a minimum of 10,000 monthly viewers/channel installs to be eligible to apply for ad injection. Once this requirement is met contact our support (support@tvstartup.com) with assistance in applying.
What countries do Roku cover?
What is the recommended size for thumbnails for my videos?
- 1920x1080 Pixels - 16:9 Aspect Ratio - jpg file format
How do I change my password?
Please view this Article below: https://help.tvstartup.com/portal/en/kb/articles/how-to-change-your-account-password